ISI Telemanagement Solutions Status

All Systems Operational

Infortel Select Web Interface Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance May 15, 2024 19:00 - May 16, 2024 00:00 CDT

ISI will be performing maintenance on the Infortel Select servers during this time.
Access to Dashboard will be unavailable or limited.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on May 08, 2024 - 07:27 CDT

Past Incidents

May 9, 2024

No incidents reported today.

May 8, 2024

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 20:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 CDT

Scheduled - ISI will be performing updates to our firewall solutions.
There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
May 1, 07:34 CDT

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

Scheduled Azure Cloud Service Maintenance

Resolved - Scheduled maintenance has been completed.
May 1, 07:58 CDT

Monitoring - Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Tuesday 4/30 at 10PM Central to Wednesday 5/1 6AM Central. There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Apr 30, 08:57 CDT

Apr 30, 2024

Apr 29, 2024

Network Incident

Resolved - This incident has been resolved.
Apr 29, 16:13 CDT

Update - ISI continues to monitor this incident.

There are no additional items to report at this time. Login is functioning normally for Infortel Select.
Apr 28, 11:02 CDT

Monitoring - Outbound email from Infortel Select was queued starting at 2A this morning, but now has caught up.

ISI will continue to monitor this incident.
Apr 27, 07:27 CDT

Update - Login is now available for https://clientlogin.isi-info.com/.

A restart of firewall services was required.
SFTP connections to transfer.isi-info.com and sftp.isi-info.com may have been interrupted.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Apr 27, 06:57 CDT

Investigating - ISI is currently investigating a network incident that occurred at 2AM on Saturday 4/27.

SFTP connections to transfer.isi-info.com and sftp.isi-info.com may have been interrupted.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Currently, login to https://clientlogin.isi-info.com/ is unavailable.
Apr 27, 05:42 CDT

Apr 28, 2024

Apr 27, 2024

Apr 26, 2024

Scheduled Reports

Resolved - Scheduled reporting systems have resumed their normal operating status.
Apr 26, 20:34 CDT

Monitoring - ISI has identified an issue causing delayed scheduled reports starting Wednesday 4/24 for a segment of our customers.
This issue is now resolved, and ISI is now monitoring reporting systems to ensure delayed reports are completed.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Apr 26, 17:39 CDT

Scheduled Azure Cloud Service Maintenance

Resolved - Scheduled maintenance has been completed.
Apr 26, 08:16 CDT

Monitoring - Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Thursday 4/25 at 10PM Central to Friday 4/26 6AM Central. There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Apr 25, 07:09 CDT

Apr 25, 2024