All Systems Operational
Infortel Select Web Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Mar 20, 2024 19:00 - Mar 21, 2024 00:00 CDT
ISI will be performing maintenance on the Infortel Select servers during this time.
Access to Dashboard will be unavailable or limited.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Posted on Mar 13, 2024 - 07:19 CDT
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024
Resolved - This incident has been resolved.
Mar 12, 09:50 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 1:37PM CDT to resolve an authentication issue impacting a segment of customers.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Mar 11, 14:10 CDT
Mar 11, 2024
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - Scheduled maintenance has been completed.
Mar 8, 07:50 CST
Update - ISI has been notified that scheduled maintenance will continue again Thursday 3/7 10PM CST to Friday 3/8 6AM CST.
Mar 7, 07:36 CST
Update - ISI has been notified that scheduled maintenance will continue again Wednesday 3/6 10PM CST to Thursday 3/7 6AM CST.
Mar 6, 07:45 CST
Monitoring - Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Tuesday 3/5 at 10PM Central to Wednesday 3/6 6AM Central. There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Mar 5, 07:15 CST
Mar 7, 2024
Mar 6, 2024
Mar 5, 2024
Mar 4, 2024

No incidents reported.