ISI Telemanagement Solutions Status

Sep 27, 2022

No incidents reported today.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 21:08 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 19:00 CDT

Scheduled - ISI will be performing maintenance on the Infortel Select servers during this time.
Access to Dashboard will be unavailable or limited.
Connections to the SFTP server and delivery of CDR may also be affected.
Please contact ISI Support Center at 1-800-326-6183 if you have any questions.
Release notes will be available at https://www.isi-info.com/support/release-history/ .
Sep 14, 07:15 CDT

Scheduled Azure Cloud Service Maintenance

Resolved - Microsoft Azure maintenance has completed.
Sep 21, 07:49 CDT

Monitoring - Microsoft Azure services have notified their subscribers of an additional scheduled maintenance window starting Tuesday 9/20 11PM to Wednesday 9/21 6AM CT. Service interruption to Infortel Select and SFTP services are not anticipated.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Sep 20, 08:01 CDT

Sep 20, 2022

Scheduled Azure Cloud Service Maintenance

Resolved - Microsoft Azure maintenance has completed.
Sep 20, 07:36 CDT

Monitoring - Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Monday 9/19 11PM to Tuesday 9/20 6AM CT. Service interruption to Infortel Select and SFTP services are not anticipated.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Sep 19, 07:30 CDT

Sep 19, 2022

MS Teams

Resolved - The planned update was completed. A non-related issue was discovered during the update, and customers with MS Teams data sources will be contacted directly.
Sep 19, 12:09 CDT

Update - MS Teams call data processing has continued to function at its normal operating state.
Additional plans are to implement scaling improvements Sunday 9/18 during overnight hours.
Results to be evaluated and monitored Monday 9/19.
Sep 16, 07:58 CDT

Update - MS Teams call data processing has resumed to a normal operating state.
Monitoring will continue.
Sep 15, 10:24 CDT

Update - We are continuing to monitor for any further issues.
Sep 14, 10:20 CDT

Update - Call processing delays continue for MS Teams; the current call processing delay is less than 24 hours.
Optimizations still targeted for September release scheduled for Wednesday 9/21.
Sep 14, 10:19 CDT

Monitoring - We are monitoring delays in call data processing for MS Teams data sources; the current call processing delay is less than 24 hours.
There are processing optimizations scheduled to be released during the upcoming monthly maintenance window planned for Wednesday 9/21.
Sep 13, 09:43 CDT

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Sep 15, 2022

Sep 14, 2022

Sep 13, 2022