All Systems Operational
Infortel Select Web Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Sep 18, 2024 19:00 - Sep 19, 2024 00:00 CDT
ISI will be performing maintenance on the Infortel Select servers during this time.
Access to Dashboard will be unavailable or limited.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on Sep 11, 2024 - 07:17 CDT
Past Incidents
Sep 14, 2024

No incidents reported today.

Sep 13, 2024
Scheduled Azure Cloud Service Maintenance
Resolved - This maintenance is now complete.
Sep 13, 07:35 CDT
Monitoring - Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Thursday 9/12 at 10PM CT to Friday 9/13 6AM CT. There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Sep 12, 07:20 CDT
Sep 12, 2024
Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Sep 7, 07:17 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 8:30AM CDT to resolve an authentication issue impacting a segment of customers.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Sep 6, 08:39 CDT
Sep 6, 2024
Sep 5, 2024
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:00 CDT
Scheduled - ISI will be performing maintenance on the Infortel Select servers during this time.
Access to Dashboard will be unavailable or limited.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Aug 28, 07:18 CDT
Sep 4, 2024
Sep 3, 2024
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 19:57 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 CDT
Update - This maintenance has been rescheduled for Tuesday 9/3
Aug 14, 15:05 CDT
Scheduled - ISI will be performing updates to our firewall solutions.
There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Aug 7, 15:35 CDT
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage