ISI Telemanagement Solutions Status

All Systems Operational

Infortel Select Web Interface Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Aug 24, 19:00-23:00 CDT

ISI will be performing maintenance on the Infortel Select servers during this time.
Access to Dashboard will be unavailable or limited.
Connections to the SFTP server and delivery of CDR may also be affected.
Please contact ISI Support Center at 1-800-326-6183 if you have any questions.
Release notes will be available at https://www.isi-info.com/support/release-history/ .
Posted on Aug 17, 07:23 CDT

Past Incidents

Aug 18, 2022

No incidents reported today.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

Azure Event Hub Update for NCQ/UCCX Integrations

Resolved - Please contact ISI Support Center at 1-800-326-6183 if you have any questions.
Aug 5, 16:15 CDT

Monitoring - Microsoft Azure services have notified their subscribers that starting 8/1/2022, they will be updating the IP addresses of their Event Hub services to improve performance and scalability.

When Remote Collection is configured for NCQ or UCCX integrations to send real-time data to Azure Event Hub, we utilize fully qualified domain name addresses per Azure's recommendation to avoid IP addressing change issues: isi-prod-eventhub-namespace.servicebus.windows.net

If you used IP addresses in your firewall or network device configurations to allow this outbound traffic, please transition to fully qualified domain name by 8/1/2022.

ISI does not have control to assign or update the public IP addresses used for Azure Event Hub.

This does not impact CDR file transmission for sftp.isi-info.com or transfer.isi-info.com.

Please contact ISI Support Center at 1-800-326-6183 if you have any questions.
Jul 20, 15:40 CDT

Aug 4, 2022

No incidents reported.