Monitoring - SFTP services at transfer.isi-info.com experienced a performance incident between 2:00-3:00PM CDT that required a restart of the HA solution, restarting backend systems one at a time.
ISI will continue to monitor the situation.

Jun 13, 2024 - 16:18 CDT
Investigating - We are currently investigating an issue with SFTP services at transfer.isi-info.com.
Jun 13, 2024 - 14:42 CDT
Infortel Select Web Interface Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 14, 2024

No incidents reported today.

Jun 13, 2024

Unresolved incident: SFTP Services | Transfer.isi-info.com.

Jun 12, 2024
Completed - The scheduled updates have been completed.
Jun 12, 22:39 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 19:00 CDT
Update - ISI has identified a subset of customers that may experience CDR processing delays or Directory Import failures on Thursday 6/13 due to file path remapping that is required after this update.
ISI is taking steps to identify "at risk" customers and will work to resolve any issues as soon as possible.

Jun 10, 13:22 CDT
Scheduled - ISI will be performing software updates to the transfer.isi-info.com SFTP solution during this time.
Temporary interruption to transfer.isi-info.com SFTP services are expected during this time.

Connections using sftp.isi-info.com are not in scope for this update and will not be impacted.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Jun 5, 07:26 CDT
Resolved - Scheduled maintenance has been completed.
Jun 12, 07:34 CDT
Update - ISI has been notified that scheduled maintenance will continue again Tuesday 6/11 10PM CDT to Wednesday 6/12 6AM CDT.
Jun 11, 07:54 CDT
Monitoring - Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Monday 6/10 at 10PM Central to Tuesday 6/11 at 6AM Central. There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Jun 10, 06:58 CDT
Jun 11, 2024
Jun 10, 2024
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.